Guitar Pal is run by one person, Sloan Wan. For help, bug reports, feedback or a request about your data, email nysuswan@gmail.com. Say which page you were on and what you expected, and attach a screenshot if you can. The answers below cover the most common problems.
Common problems
Why is there no sound?
- A browser lets a page make sound only after you have tapped or clicked on it. Press play again; if it is still silent, reload the page and press play.
- On an iPhone or iPad, turn Silent mode off. In Silent mode the browser plays no sound from the site at all, whatever the volume. Flip the switch on the side of the iPhone so no orange shows, or, on an iPhone with an Action button or on an iPad, turn Silent mode off in Control Center. Then turn the volume up.
Where do my saves go when I am not signed in?
- Signed out, what you save — strumming patterns, chord progressions, tabs and favourites — is kept in this browser's local storage, on this device only. Another browser or device does not see it.
- When you sign in on this browser, it is moved into your account, and from then on it follows you to any device you sign in on.
- Local storage is not a safe place to keep things for long. It is emptied when you clear the browser's history or site data; a private or incognito window forgets everything when it closes; and Safari (iPhone, iPad, Mac) can delete a site's stored data after 7 days of use in which you did not open the site. Guitar Pal added to the Home Screen is not affected by the 7-day rule.
- To keep your library, sign in.
Can I use Guitar Pal offline?
- Once you have opened Guitar Pal with a connection in a browser, Strum, Tab, Fretboard and the chord pages open without one, and they play. Pages you have opened before, such as the tab editor, open too.
- Signed in, your library shows the copy last kept in this browser and is read only until you are back online. Signed out, your library is in the browser, so you can keep saving.
- The assistant, sharing and share links, Books, Home, Settings and signing in need a connection.
- You can add Guitar Pal to your Home Screen to open it like an app.
How do I use Guitar Pal from an AI app?
Setting up Claude, ChatGPT, Cursor or VS Code, and getting it to use Guitar Pal, is on Connect Guitar Pal to your AI.
Reporting a security problem
If you find a security vulnerability, email nysuswan@gmail.com with Security in the subject: what you found, how to reproduce it, and what it affects. Please do not make it public, or test it against other people's accounts or data, until it has been fixed. Every report is read and answered.
Your data
To delete your data or your account, use Settings → Delete. For anything else, see the privacy policy or email nysuswan@gmail.com.